Original Worlds not loading

[jsmithlcb]

Am I missing something?  The original games that come with the purchase of the sims 4 aren't loading.  The games original Sims are loading but none of the worlds are except San Myushino (which I haven't played yet).  Reconnected wifi and have good connection.  Also, continuosly says its Not Responding.  Any advice?

[jpkarlsen]

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199