Origin taking money out of my account when payment failed. No download. [ Edited ]

[PinchOfDizzy]

I tried to buy the sims 4, origin said the payment failed. but still happily took my money but there's no download. anyone help with this issue? will they return my money in a few days? i don't want to order it again and the money be taken out twice! thanks.

[crinrict · Accepted solution]

For purchase issue, please contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[crinrict · Accepted solution]

For purchase issue, please contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[roseislame]

Hi! I dont know how old this forum is but for the people who need help for expansion/stuff packs. right click Sims 4 and click 'view game details' and scroll down. If you see them, click them and see if you can download, if not do this:

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back                                                                                                              

I found out how to do this by using the steps above and talking to an agent who solved my problem quickly!

[Murloc1989]

I actually have been playing the game for a couple of months now, and then out of a sudden, it kicked me out from my account and the game was deleted when I logged back in. It's telling me "my payment failed", which is quite strange, considering I've been playing for some time. 

I also have been trying to get to talk to a game advisor for a couple of hours now. Which is exactly how I love to spend my free time...

[Barb2211]

I had to go to my bank and file fraud charges to get my money back. According to my bank,  if you purchase a product and don't receive the product..it is fraud!

[EA_Kent]

Since this is an old thread that has been inactive for several years I am going to lock it to prevent further necro-posting. 

If you need some help with a purchase issue please get in touch with the EA Help team so they can take a look. You can find more details on how to set up a case with them at the EA Help website. 

/Kent