Re: Origin says I'm not connected to the internet but clearly I am. Help?

by brano2345
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Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Newbie

So I just bought the Sims4 and i installed origin so i could play. but when i try to open origin it says I'm not connected to the internet and i need to connect in order to play. I am obviously connected to the internet. I tried un-installing and re-installing, turning my connection on and off, run as administrator, but it I just don't get why it thinks I don't have internet. Help?

Message 1 of 37 (71,150 Views)

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Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero

Make sure you have Proxies turned off.

Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

Here's some other suggestions: http://answers.ea.com/t5/Origin/How-to-Fix-Origin-Login-Unavailable/td-p/3218195

If this doesn't help, check this thread: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2... or this one: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 3 of 37 (72,311 Views)

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Re: Origin says I'm not connected to the internet but clearly I am. Help?

★ Apprentice

Hey. I had this exact problem. Im just curious does yours say someone else is on your account at the same time as you? if so then don't panic. it just means that you probably have the Origin app open and you have Origin open on google chrome or your searching browser. Close your searching browser one and then sign in on the app. Also make sure that you have internet connection too. Then hopefully it will work. I also suggest trying out a few internet networks but if they ask you for the password then don't bother.

 

 

I hope this helps. If it doesn't then send me a private message or just reply to this and tell me. If it does then also reply to this or send me a private message.

 

 

 

Thanks. Angelllliica....

Message 2 of 37 (71,030 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero

Make sure you have Proxies turned off.

Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

Here's some other suggestions: http://answers.ea.com/t5/Origin/How-to-Fix-Origin-Login-Unavailable/td-p/3218195

If this doesn't help, check this thread: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2... or this one: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 37 (72,312 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Newbie

Thank you so much!!!!!! this just fixed so many problems!

Message 4 of 37 (67,925 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Newbie
please help i want to play my games
Message 5 of 37 (67,278 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero
DId you try the suggestions given above ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 37 (67,257 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Newbie

Each time I select some of the alternate link options in your reply I get a message saying I am not logged in or do not have permission. I am definitely logged in. Any other suggestions?

 

Message 7 of 37 (63,376 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero

Looks like they are no longer available or the link changed

 

What have you tried so far ?

 

 

Here's some basic troubleshooting: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

I would suggest to make your own thread though, giving us more details what you've tried, what your OS is and so on.

 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 37 (63,351 Views)
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Re: Origin says I'm not connected to the internet but clearly I am. Help?

★ Novice

ok so EA support sucks at helping with this issue.  (just needed to get that out) after many days of frustration i found a solution for myself. after reading many forums and watching youtube and none of those long and complex methods working i finally got it.  i am running windows 10 and it turns out my problem was my antivirus bitdefender so i uninstalled it and now just running the virus protec that comes with windows 10 witch works good. it seems like a lot of antivirus programs affect the connectivity of the app, so try uninstalling your antivirus and test run the app

Message 9 of 37 (62,707 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Novice

Just go on Origin and update your game. It should work.

Message 10 of 37 (62,624 Views)