Help us improve Answers HQ! Take Survey No, Thanks

Origin says I'm not connected to the internet but clearly I am. Help?

by helmelat
Reply

Original Post

Highlighted
Accepted Solution

Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Newbie

So I just bought the Sims4 and i installed origin so i could play. but when i try to open origin it says I'm not connected to the internet and i need to connect in order to play. I am obviously connected to the internet. I tried un-installing and re-installing, turning my connection on and off, run as administrator, but it I just don't get why it thinks I don't have internet. Help?

Message 1 of 24 (22,985 Views)

Accepted Solution

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero

Make sure you have Proxies turned off.

Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

Here's some other suggestions: http://answers.ea.com/t5/Origin/How-to-Fix-Origin-Login-Unavailable/td-p/3218195

If this doesn't help, check this thread: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2... or this one: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


View in thread

Message 3 of 24 (24,243 Views)

All Replies

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★★ Novice

Hey. I had this exact problem. Im just curious does yours say someone else is on your account at the same time as you? if so then don't panic. it just means that you probably have the Origin app open and you have Origin open on google chrome or your searching browser. Close your searching browser one and then sign in on the app. Also make sure that you have internet connection too. Then hopefully it will work. I also suggest trying out a few internet networks but if they ask you for the password then don't bother.

 

 

I hope this helps. If it doesn't then send me a private message or just reply to this and tell me. If it does then also reply to this or send me a private message.

 

 

 

Thanks. Angelllliica....

Message 2 of 24 (22,962 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero

Make sure you have Proxies turned off.

Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

Here's some other suggestions: http://answers.ea.com/t5/Origin/How-to-Fix-Origin-Login-Unavailable/td-p/3218195

If this doesn't help, check this thread: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2... or this one: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 3 of 24 (24,244 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★ Newbie

Thank you so much!!!!!! this just fixed so many problems!

Message 4 of 24 (19,857 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★★ Newbie
please help i want to play my games
Message 5 of 24 (19,210 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero
DId you try the suggestions given above ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 24 (19,189 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★★ Novice

Each time I select some of the alternate link options in your reply I get a message saying I am not logged in or do not have permission. I am definitely logged in. Any other suggestions?

 

Message 7 of 24 (15,307 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

Hero

Looks like they are no longer available or the link changed

 

What have you tried so far ?

 

 

Here's some basic troubleshooting: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

I would suggest to make your own thread though, giving us more details what you've tried, what your OS is and so on.

 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 24 (15,282 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★★ Novice

ok so EA support sucks at helping with this issue.  (just needed to get that out) after many days of frustration i found a solution for myself. after reading many forums and watching youtube and none of those long and complex methods working i finally got it.  i am running windows 10 and it turns out my problem was my antivirus bitdefender so i uninstalled it and now just running the virus protec that comes with windows 10 witch works good. it seems like a lot of antivirus programs affect the connectivity of the app, so try uninstalling your antivirus and test run the app

Message 9 of 24 (14,638 Views)

Re: Origin says I'm not connected to the internet but clearly I am. Help?

★★★★ Novice

Just go on Origin and update your game. It should work.

Message 10 of 24 (14,555 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help