Origin's Security Questions in Japanese?

by kitty2021
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Origin's Security Questions in Japanese?

★★★★★ Newbie

Hi guys! This is my first post, and yes, I do know this is a website forum for The Sims 3 questions... But this is kind of related to Sims 3 (in a way...) seeing as how I am attemping to purchase items for my game through Origin but the email address asociated with it is the problem. So, forgive me, but I knew of no where else to go besides here.

 

Ok, so I am attempting to update my password and my e-mail for my Origin account for my Sims 3 and the security question is required to be answered to do so. However, the security question is in Japanese and I do NOT read or write (at least not well) Japanese. Can someone please help me fix this or just translate for me what this security question is? Oh, and Google Translate does not give an accurate answer, already tried that route.

 

The Phrase: 您的小学是哪一所?

Google Translation: Which are your primary school?

 

I tried answering that with the only answer I could think of, but it isn't working... Oh, and I no longer have access to the e-mail account asociated with the Origin e-mail due to the e-mail provider being shut down about one year ago, maybe less.

My only other option is to attempt to contact either Origin or EA directly, but I have NEVER had good luck with either of those two when I had attempted to contact them in the past for issues.

 

Help from anyone is greatly appreciated guys! Thank you very much!

Message 1 of 4 (6,277 Views)

Accepted Solution

Re: Origin's Security Questions in Japanese?

Hero

Sounds like your account might have been compromised.


Contact a game adviser immediately for further help with this

 

 

Game advisers can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game adviser

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 4 (6,882 Views)

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Re: Origin's Security Questions in Japanese?

Hero

Sounds like your account might have been compromised.


Contact a game adviser immediately for further help with this

 

 

Game advisers can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game adviser

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 4 (6,883 Views)

Re: Origin's Security Questions in Japanese?

[ Edited ]
★★★★★ Newbie

I have requested someone to call me, they estimate it at 17 minutes. Thank you, I hadn't even thought about that being a possibility! I will update once I get an answer from EA... Thank you once again, Crinrict!

 

EDIT:

Awesome! They resolved the problem almost immediately! Thank you so much Crinrict for the advice! Standard smile

Message 3 of 4 (6,253 Views)

Re: Origin's Security Questions in Japanese?

Hero

Glad to hear that. 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (6,246 Views)