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Re: Origin needs a upgraded version !!-Please help me-Thank you

by puzzlezaddict
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Accepted Solution

Origin needs a upgraded version !!-Please help me-Thank you

★★★ Novice

Hi everyone...Can someone please help me resolve this problem.,,,I brought a disc of Sims 4 and i have had to Download Origin which i have done but when i redeemed my code yesterday it said this ...

Hold up hold up! An update is required.

The version of Origin you are using is no longer supported.
Please update your operating system to window7,macOS10.9
or newer in order to install the lastest version of Origin
and continue playing the game in your library...

 

I am running Windows 10 Pro and i dont understand why is will not load-I see my game in the games Libraury but i can NOT paly it from there either 

Can someone please help me

 

Message 1 of 6 (368 Views)

Accepted Solution

Re: Origin needs a upgraded version !!-Please help me-Thank you

@EL670419  The issue is likely that the version of Origin on your Sims 4 disc is wildly out of date, too much so to even update itself.  It's best to do a clean uninstall and then download a new version.  First, clear Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Then use Revo Uninstaller (the free version is fine, either regular or portable) to remove all traces of Origin, except for the Origin Games folder.  Here's how:

  • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
  • Download Revo Uninstaller from here (again, the free versions are fine).
  • Install Revo, open it, and uninstall Origin.  When it's finished, Revo will ask you which cleaning method you want to use.  Select "Moderate" and then Browse.
  • If Revo finds any remaining registry entries, select all, delete, and click Next.
  • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if you have one.  (This is where any games you ever installed through Origin would be located.)  Delete the rest.
  • Restart your computer.

Next, download the full Origin installer.  Here's the direct download link:

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  You can also download Sims 4 rather than using a disc.  Just register the code in your Origin account, and the game should be in your library.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 6 (338 Views)

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Re: Origin needs a upgraded version !!-Please help me-Thank you

@EL670419  The issue is likely that the version of Origin on your Sims 4 disc is wildly out of date, too much so to even update itself.  It's best to do a clean uninstall and then download a new version.  First, clear Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Then use Revo Uninstaller (the free version is fine, either regular or portable) to remove all traces of Origin, except for the Origin Games folder.  Here's how:

  • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
  • Download Revo Uninstaller from here (again, the free versions are fine).
  • Install Revo, open it, and uninstall Origin.  When it's finished, Revo will ask you which cleaning method you want to use.  Select "Moderate" and then Browse.
  • If Revo finds any remaining registry entries, select all, delete, and click Next.
  • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if you have one.  (This is where any games you ever installed through Origin would be located.)  Delete the rest.
  • Restart your computer.

Next, download the full Origin installer.  Here's the direct download link:

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  You can also download Sims 4 rather than using a disc.  Just register the code in your Origin account, and the game should be in your library.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 6 (339 Views)

Re: Origin needs a upgraded version !!-Please help me-Thank you

[ Edited ]
★★★ Newbie

I'm having exactly the same issue trying to run the launcher, Origin is not out of date because it updated itself two days ago.

It worked once and since then I've had the same error.

None of my games will start, the launcher won't start.

 

 

I've attached my Direct X Diagnosis Report for anyone who can find any helpful information within it.

Message 3 of 6 (248 Views)

Re: Origin needs a upgraded version !!-Please help me-Thank you

[ Edited ]

@misspantha  It looks like Origin's update process is trying to run and crashing.  (Even if it updated a couple days ago, there could be another update.)  Try running it as an admin, as in, right-click on the Origin shortcut and select "Run as administrator."

 

And your C drive is critically low on space.  Try clearing up another 15 GB (20 total is a good goal), although anything above 15 GB should be okay for everyday use.

 

If that doesn't help, please clear Origin's cache and uninstall it "the hard way":

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Restart your computer, download the full Origin installer, and run it as an admin.  This is a direct download link:

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Run Origin as an admin too, at least until you know it's working.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 6 (226 Views)

Re: Origin needs a upgraded version !!-Please help me-Thank you

★★★ Newbie

Iam having the exact same problem trying to install TheSims4 on my laptop running Windows10. I have also attached the DxDiag file.

Message 5 of 6 (155 Views)

Re: Origin needs a upgraded version !!-Please help me-Thank you

@1stresponder911  Origin's update tool is crashing, over and over, so Origin can't actually update itself and throws the error instead.  Please try the steps listed in the post immediately above yours.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 6 (120 Views)
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