Origin keeps asking me to activate my game though I already have?

by laurexnb
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Origin keeps asking me to activate my game though I already have?

★★★ Novice

Hi all,

 

When I click on the Sims 4 logo I have on my desktop to play the game, I get a message fro Origin asking me to activate my game. However, I have already activated (I did this when I first installed the game). I located my code, and typed it in. When I do this, Origin says I have already activated the code. Which is true, because I did this when I got Sims 4. So now everytime I try to play my game, I get this annoying activation message. I've been looking on the internet for hours trying to find a solution, but nothing so far. I don't really want to phone up EA or Origin over the phone, so is there any online help service I can use? 

 

Regards,

 

Lauren

Message 1 of 37 (39,547 Views)

Accepted Solution

Re: Origin keeps asking me to activate my game though I already have?

Hero

There's live chat

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 37 (45,931 Views)

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Re: Origin keeps asking me to activate my game though I already have?

Hero

There's live chat

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 37 (45,932 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★ Novice
Thanks for your message, before I saw it I discovered the live chat. The only problem is I was left 2 hours waiting for an EA advisor to get back to me, but I got nothing. Is there anything I can do myself? Without contacting someone? There must be a solution for my problem :/
Message 3 of 37 (39,441 Views)

Re: Origin keeps asking me to activate my game though I already have?

Hero

Are you sure you've logged in with the correct account ? Use your email address instead of user name. 

 

Is SIms 4 the only game you have in your account ? Are other games still there ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 37 (39,431 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★ Newbie

i have the same exact problem, and i logged in, but its still asking for that code

also this only happened after my windows 8 updated

Message 5 of 37 (39,279 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★ Newbie

plus the sims 4 was my only Origin game

Message 6 of 37 (39,274 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★ Newbie

I am having the same issue installed game in December and son has been playing this fine and now Origin is asking to reactivate game and there are not games showing in Origin - the activation code is saying its been used which of course it has when I fist installed it......Please can someone reply as no option for support calls for Uk numbers and I am not sitting on hold for hours to the USA.....My son spent £40 on this game.

Message 7 of 37 (39,085 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★ Novice
Hi,
I was on the online chat to EA a while ago, and I managed to resolve the problem. Turns out, I kept signing in with the account I use for these forums, and not my games. Are you using a different account for the forums? Maybe a different email address?
Message 8 of 37 (39,052 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★★★ Newbie

I tried and it doesn't work omg pls help!!!

 

Message 9 of 37 (38,003 Views)

Re: Origin keeps asking me to activate my game though I already have?

★★★ Newbie

I also had this problem. I tried shutting down my computer,logging out of my origins account and nothing worked. Then I went onto origins then went to my games and Sims 4 was not there. Sims 4 is my only game on my Origins. Please someone help i need to play Sims 4. 

Message 10 of 37 (37,820 Views)