@RTHWRTHJ Hi there
The Answer HQ is a community site and as ordinary users like you, we are unable to assist you with account, billing. serial-code and the like related issues.
Please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/
Best of luck and happy gaming
Hi im having the same problem too. I have forgotten everything for my first account i would like to use my product key on my new account how can i do this. Please someone tell me what to do. All i want is to play sims 3 on my new account without buying the sims 3 again so can you help me with this problem all i want is the product key to work on my new account thanks in advanced.
we're players here trying to help each other for code/account/forgotten account details you have to contact CS
if the wait time seems too long they could be just really busy but also try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox
its the same thing as me too i got back in my history downloads nothing my code will never work
for code/account/forgotten account details you have to contact CS
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
OH NO Before i reset my laptop i was trying to install sims4 on my laptop, just had a few struggles getting it so i gave up. then one day i had to reset my laptop because of the viruses, i had my email and password on the laptop and silly me i haven't written it down in my dairy so when ive done that i put the Norton (protection for laptops)on my laptop. so now i created another origin account and tried again with installing sims4 because i found out what i done wrong the first time while trying to install it, when it came up to type in the code, i typed it in and it said it already been used. i feel so angry because ive waited so long to play this game and i always have bad luck trying to reach the finish line of installing the game. *sigh* guess i have to buy another sims4