Origin is not running message - I got this too, now it work

[devilion99]

jest uninstall and reinstall origin (download new setup) and the game works 200%

[tatoes28]

I'm having the same trouble!

I have already consulted an agent from EA by the live chat. She guided me through unistalling manually origin, then reinstalling, but it didn't solve the problem.

I unistalled and reinstalled the game, it didn't solve.

I disabled my antivirus and firewall, it didn't solve.

Then the EA agent wasn't avaible anymore, or something, because in a minute I wasn't connect to no one, and now I'm trying to reach another agent.

Was someone able to fix this problem? I'm getting really frustrated!

[BertiBon]

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@Guruw wrote:

I had this problem, I fixed this problem, go download the latest origin client, install it, then it'll work no problem.

https://www.origin.com/en-us/download

thought my origin was updated too, but it wasn't!

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I LOVE YOU haha

[TzuchingSims]

I go download the latest origin client
Still does not work

[crinrict]

Could you check what version you have atm: HELP - ABOUT

[abgirlee]

I am also receiving this error. I played the game just fine until 2:30AM EST. Then three hours later when I couldn't sleep, when I started the game I received this same error. I already had Origin in game disabled. I am able to play all other Origin games: Bejeweled 3 and Sims 3.

I had no Mods.

I did a soft reset of Sims 4.

When that didn't work, I uninstalled Sims 4.

Reinstalled Sims 4, patched, tried to run the game and got the Origin error again.

Repaired the game. Same Origin error.

I uninstalled Origin and deleted the files below:

   c:\ProgramData\Origin\
   c:\Users\Username\AppData\Roaming\Origin
   c:\Users\Username\AppData\Local\Origin (was already gone after uninstalling) 

Redownloaded Origin. Installed Origin as Admin.

Made sure to disable Origin in game.

Still receiving the error.

Running Windows 7 Professional SP1

Origin ver: 9.5.12.2862 - 36487

Sims 4 ver: 1.5.149.1020

I do not have Outdoor Living or Get to Work.

Everything worked fine until I tried to start up the game literally 3 hours after I had shut down for the night. It also shows, when looking at My Games in Origin, the number of hours played listed correctly.

Any suggestions?

[crinrict]

When you click on Help - About on Origin. What version do you have now ?

[Catra25]

I'm using this version of origin: 9.5.12.2862 - 364867
I opted in for the beta testing and it still didn't work.
Can't be its been so long and still no way to fix this.

[crinrict]

Most people have fixed it by now so unsure what's the problem still.

Can you do an Origin Error Report and put the ID here: http://help.ea.com/en/article/how-to-use-origin-error-reporting/

[Sireana58]

i have followed your instructions to be able to chat with a live tech..however the only button i see is Ask Now, not chat now..can u help me please...i have been trying to troubleshoot our issues with this game for the past two hours now...this is very frustrating