Origin is not running message (d3382ced:984c6a38:00000000)... although it is [ Edited ]

[Guruw]

I had this problem, I fixed this problem, go download the latest origin client, install it, then it'll work no problem.

https://www.origin.com/en-us/download

thought my origin was updated too, but it wasn't!

[afroyoloswag]

Oh wow, this fixed it. Thanks man.

So yeah, this works. I had thought my origin was updated but I guess not.

[Ruins_L]

It is useful! Thanks!

[tigeryukilove]

still not working for me idk whats up

[shadedwind]

I've been playing The Sims 4 for the past couple months without any problems, until recently. Now, when I try to play the game from Origin, An error message pops up claiming that "Origin isn't running" when, ironically, it's open. Clicking on the desktop icon opens up another error message, this time claiming that Origin isn't even installed, which has more bs in it than the previous statement. I've tried reinstalling both Origin and the game, as well as deleting various files, and confirming that all of my virus software is shut off. Sometimes it will work for a while, but then it starts to not work again after some time. I have no idea what is happening, but I would like a permanent solution so I can actually play the game I bought.

[crinrict]

@shadedwind Merged

Has anyone contacted a game advisor yet to see if they have come across this ?

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[ScampWolf06]

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@crinrict wrote:

@shadedwind Merged

Has anyone contacted a game advisor yet to see if they have come across this ?

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Following your instructions I am presented with the option of returning to these forums to search for an answer ... or contacting an adviser (in the USA) by phone.

I'm located in Sydney, Australia ... when I call our local number it seems to be permanently busy. Given that people have reported being on hold for a number of hours and that our "local" number is located in another state (ie. long distance charges apply) I don't think I'll be wasting my mobile credit ...

So, hopefully someone, somewhere can talk with an advisor ... as we'd really like to play this game we bought

[rachel_macaninch]

Thanks so much it finally works. I tried pretty much evrything else, cant believe it was that simple

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@Guruw wrote:

I had this problem, I fixed this problem, go download the latest origin client, install it, then it'll work no problem.

https://www.origin.com/en-us/download

thought my origin was updated too, but it wasn't!

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[crinrict]

@rpeyton12 @taylornbrandy @AliGirl95 @Maceywoos @tigeryukilove @taylornbrandy @ScampWolf06 @Kyuugetsuki @EsmeMidwinter

Could you all try this. Make sure to UNINSTALL Origin and then redownload from the address posted below.

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@Guruw wrote:

I had this problem, I fixed this problem, go download the latest origin client, install it, then it'll work no problem.

https://www.origin.com/en-us/download

thought my origin was updated too, but it wasn't!

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[tigeryukilove]

Nope still not working