Re: Origin Won't Connect

by kreatora
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Original Post

Origin Won't Connect

[ Edited ]
★★ Novice

My Origin all of a sudden won't connect to my Sims game. I can't open the gallery because "Origin is offline" even if it isn't. When I click on the icons for the DLC's, it asks me to connect and then says failed to connect, even if my WiFi is working. It also says CODEX where it should say my Origin ID. I'm able to play the game, I just can't access the gallery.

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Re: Origin Won't Connect

Hero (Retired)
@bisannnnnnn

Uninstall Origin by using Revo (free version) - it will be clean all traces of bugged old version of Origin from your computer
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download

If it will not work - the reason for this error could be damaged files in your game folder.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.
Your saves and library will be fine and nothing will be damaged

I don't work for EA

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