Origin Web Helper Service [ Edited ]

[Torininabox]

I'm wanting to clear my sims cache by following these steps provided by EA in the past. I'm stuck on step 5 because the OriginWebHelperService_Log cannot be deleted due to being "in use." Can someone help me out?

1) Completely log out and close down Origin

2) Hold down the Windows key and R

3) Type in "%ProgramData%" (without quotes) and click OK

4) Now open the Origin folder.

5) Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)

6)Hold down the Windows key and R

7) Type in "%AppData%" (without quotes) and click OK

8) This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder

9) Click on the word "AppData" at the top of your window

10) Open the Local folder here

11) Delete the Origin folder listed here

12) Restart your PC and log back into Origin

[172e3cda00349872 · Accepted solution]

I just tried up to step 5 and it worked for me. Have you made sure Origin Helper Service is turned off?

Go to Origin > Application Settings > Scroll down to Start Up Options and look for Origin Helper Service. Turn this off.

Exit Origin and try clearing it's cache again.

[172e3cda00349872 · Accepted solution]

I just tried up to step 5 and it worked for me. Have you made sure Origin Helper Service is turned off?

Go to Origin > Application Settings > Scroll down to Start Up Options and look for Origin Helper Service. Turn this off.

Exit Origin and try clearing it's cache again.

[Torininabox]

Thank you so much!