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Origin Deleted my Sims 4 Game

by jordioberle

Original Post

Origin Deleted my Sims 4 Game

★★★ Newbie

Hi there, 

I just logged onto my origin account so I could play the Sims 4, but somehow my game has disappeared from my account. How do I get it back as I have already payed for it and don't want to purchase it again?


Kinds Regards,


Message 1 of 4 (5,264 Views)

Re: Origin Deleted my Sims 4 Game

You don't have to pay for it again. 

The game no longer shows up in Origin


Try the following things: 


  • Restart Origin.
  • Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
  • Reinstall Origin.
  • Restart your router/modem.
  • Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))


  • Get in touch with an EA Game Advisor.



do not work for EA




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Message 2 of 4 (5,242 Views)

Re: Origin Deleted my Sims 4 Game

★★★★ Newbie
@jordioberle Did your issue ever get fixed and if so how did you do it?
Message 3 of 4 (471 Views)

Re: Origin Deleted my Sims 4 Game

★★★ Guide

Hi @MistakeJ  Check these details (as this thread is a very old post..) 


Try Crinricts Troubleshooting post for your game.


Or try online help:

- Go here:

- Log in (top right corner) with Origin credentials

- Click on Sims 4, then follow by choosing PC, technical problem, the game doesn't launch, then select contact option

- On the next page click on + by the chat option, fill what's necessary so EA support will contact you through chat

or see more details here:

Hope some of that helps,



nb: If this solves your question, please mark the reply as having been the solution, so as to help others with a similar problem in the future. Standard smile
I have no connection to EA

Message 4 of 4 (461 Views)

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

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