September 2019 - last edited March 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Italiano
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? All except for: Outdoor Retreat, Toddler Stuff, Moschino Stuff, Realm of Magic.
Steps: How can we find the bug ourselves? I don't think this is possible to replicate, because some bugs occur differently for each gamer.
What happens when the bug occurs? Sims (whether using cc/mods or NOT) can't perform the command and come back in a state of "debug" when using TVs/bath soaks and muds/massage table and chair (from Spa Day).
What do you expect to see? I expect to see a fix from the official developers soon, because it seems there is no solution since I've been waiting for months and I pay for these games as much as other gamers, who can enjoy their own games without bugs.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After June 2019 patch.
I've also submitted this question on my own language's HQ (Italian) but no one has found a solution after 3 months yet.
After June's patch, indeed, I have encountered many interactions problems with sims trying to use TVs (the only working interaction is "watch a movie" from Movie Hangout), bath soaks and muds (regular baths and "take a shower" work), massage table and chair. All the interactions are cancelled and my sims are immediately respawned as in a "reset" status.
It's not a cc/Mods-related issue because I've already tried clearing the cache and starting a new game without cc/mods and the same bugs occur in the same way. So, please, help. I also would like to purchase Island Living and University (when available), but I know there are many other problems coming with the new packs and I really think it's the new patches' fault and I am scared to further upgrade my game to September's one.
Thank you in advance.
October 2019
Did you also rename the entire user folder ?
Could you please attach the last exceptions you're getting ?
You will either need to c/p the content of the file or create a .rar file and upload that.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2019
October 2019
These are all rather old ones. Could you delete them and trigger the error again and see if you get new ones.
Also try this:
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2019
October 2019
October 2019
October 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2019