Can't redeem Sims 4

[o0Captain_Spud0o]

I had the same issue with my account, but i have found a work around. 

1: click "Add to wishlist"

2: Click 'View in wish list"

3: Click "get the game"

if you do it this way it seems to work. well it did for me

let me know if this helps

[crinrict]

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@SnapchatTwinCara wrote:
How do I get it for free without origin?

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You need Origin. Only option.

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@CandyslushIsGood wrote:

The game won't open at all. on origin the play button is grayed out and the app on my home page won't open as well. I uninstalled origin and reinstalled it and i tried to logout and it said "Sims 4 is still running, please close the game before continuing ." though the game isn't opened at all. my pc has all the requirements but i still can't play 

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Try these: https://crinrict.com/blog/2014/09/play-button-wont-unlock.html

If none of these work, please create your own thread in the Origin forum: https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en

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@Emoboi10 wrote:

I have the game but when I run origin and try to log in it says sorry could not connect to a server, please try again, i've tried to run the game since it was free and it is always saying this 

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Check if you're firewall and Antivirus if they are not blocking the connection

If these work, please create your own thread in the Origin forum: https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en

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@wibisono92 wrote:

so i just get the sims 4 from the giveaway. i'm finally done with the download but always failed to finalize. a window pop up sating "Error: the VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1638)". i've tried to restart my pc and restart the download but still have the same problem. can you help me with this? Thank you.

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Please try these suggestion: https://help.ea.com/en/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-...

[cxTrazed]

I got a fix for this problem. All you have to do is click on the game and then on "Add to wishlist". Next you have to go to your wishlist and hit "Get for free" it should say that the game is now added to you library and ask you if you want to download it!

[drewpsacc]

Don't understand why everyone ignored this lol.... instant fix

https://www.origin.com/ind/en-us/store/the-sims/the-sims-4/offer-selection

[h4rini]

hi!

i've got the game and all i even played it the whole of yesterday 

but when i tried to open origin and the game today they didnt open? like i have a mac and i saw the icons jumpimg at the bottom and they disappeared

please help 

[AScruffyNerd]

Still getting "checkout errors" whilst trying to claim.

I'm on windows 10

United Kingdom.

Cleared caches. Tried purchasing game on both my computers via web browser and Origin program. Reset computers etc. Tried the wishlist method on both computers. Every combination of diff computer, browser, store etc,etc etc. Still not getting anywhere.

[crinrict]

HI @h4rini 

Could you please create your own thread in the Mac forum here: https://answers.ea.com/t5/The-Sims-Mac/bd-p/The-Sims-Mac .Give as much info as possible. Best place to get help for issues like this. This thread is for folks having issues getting the game

@AScruffyNerd  

Could you try getting it through a different ISP ? Like through your mobile connection and not your home one ? Also try rebooting your router.

[BellaPepsio]

When my installation of Sims 4 is finalizing I have an error VC++ Error (1612). I have tried following instructions from https://help.ea.com/en-au/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-err... but when I try to repair/install the 2010vc 64 thing, it says that I need to verify it's location, etc. The same thing goes for the 84 bit one but the 2013 versions download normally. (Error is the 2010 version, idk what to do). I might've also * it up by replacing the 2010 84bit with a new one so when I go and try to run it it gives me a message saying it detected a newer version on my computer xD. Please help me if you can. 

[AScruffyNerd]

Yes. Used mobile data, different service provider, signed in and "bought" the game. Now downloading. Thank you.

[treboRxGod]

Hi!

After i added sims 4 to my library when i had origin access i am unable to remove it from my library so i can't claim the free copie of it as it says i have it.

pls help