November 2017
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? none
Steps: How can we find the bug ourselves? It happens simply when I play the game
What happens when the bug occurs? UI DISSAPEARS AND I CANT EVEN PLAY IT
What do you expect to see? a proper ui
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. November 7 patch.
Today I downloaded the new patch.
Both in CAS and gameplay I have the same issue.
The UI is gone and I can't click on anything.
The buttons in the upper right are there, but clicking on them does nothing.
Is anyone else having this issue and can anyone help???
November 2017
That issue is mod related. Please remove all your mods, especially any UI related mods and try without.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2017
Mods
CC Wrench Icon Hiders by Andrew & Orangemittens
Classic Menu by TwistedMexi
MC Command Center by Deaderpool
More Columns in CAS by weerbesu
Road To Fame “MOD” by SACRIFICIAL
Shimrod’s Happy Buffs Changed To Fine by Manderz0630
Show/Search Sim Info Mod by itasan2
UI Cheats Extension by weerbesu
WickedWhims by Turbodriver
As I read online, these mods for now need updating. If you have any of those, take them out for now
If it doesn't work, try to take the mods out and repair your game
November 2017
My problem is that after today's update my game doesn't run. So I don't know if I have any other issues. I put apart my cc / mods before updating. I played in English for some time, though in September I had to change into Spanish due to an update that didn't allow me to play in English. I've paid a lot of money for this game and I can't even play it.
November 2017
Remove the entire mods folder. Place it somewhere else like your desktop.
November 2017 - last edited November 2017
November 2017
My problem is on a mac, I got the CAS buttons to show up, after removing the more columns mod, but my sims are always "see what's happening" after the Nov.7 update, never had this issue before today.
November 2017
Did you remove ALL your mods ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2017
how do you delete cache?
November 2017
I'm having the same problem with the "Create A Sim" screen.
I have 3 UI mods in my "Mods" folder:
1) MC Command Center
2) More Columns in CAS
3) UI Cheats Extension
After removing the MC Command Center mod, problem still occurs.
After removing the More Columns in CAS mod, problem still occurs.
After removing the UI Cheats Extension mod, screen now works fine.
I asked myself, "Is it just the UI Cheats Extension mod that's causing the problem?"
After restoring the MC Command Center and More Columns in CAS mods back in my "Mods" folder, problem occurs again.
I've concluded that the combination of all 3 UI mods is causing the problem.
If you have any UI mods, ALL of them must be removed in order for the screen to start working again.