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Re: Not working after 9/12/17 update

by fifilacota

Original Post


Not working after 9/12/17 update

★★ Newbie

I updated the game today and now it will not run. I don't know if it matters but I am using the trial version. I was planning to purchase the full game but now I am afraid to if it isn't working. My trial doesn't run out until 9/13 so that isn't the problem. It was working fine before the update.

Message 1 of 4 (237 Views)

Re: Not working after 9/12/17 update

★★ Newbie

I am having the same issue as well and I have the full deluxe version of the game. I even removed every single mod and repaired the game and I still keep getting "The Sims 4 has stopped working" the second it tries to load.

Message 2 of 4 (221 Views)

Re: Not working after 9/12/17 update


Hi @blayd1021 and @lexigirl1228


Try resetting your user files as described in the factory reset described in this post:


You won't loose anything. Just make sure to not delete any files  and make a backup.


Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.


  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

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Message 3 of 4 (188 Views)

Re: Not working after 9/12/17 update

[ Edited ]
★★★★ Novice

@blayd1021 I'm not sure what the issue is, but mine wouldn't launch after the failed update until I quit origin (as pictured), updated & restarted comp, then repaired the sims 4 from the drop down menu on its origin page.



Message 4 of 4 (156 Views)
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