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Not showing up in library

by Arkillion333

Original Post


Not showing up in library

★★ Newbie

I ordered a copy from amazon which came in the mail today. I entered the code from inside and the game never showed up in my library. I have reloaded several times and reinstalled origin. It has been 2 hours but it is still not showing up, not even gray.


If I try to reenter the code it says it has already been used.

Message 1 of 5 (119 Views)

Re: Not showing up in library

Hero (Retired)

try in the origin my games tab in the drop down menu select all games i usually just have the my games set to installed games and wheni was looking for my TS4 it was in the all games i right clickd the game icon hit downlaod and it now shows up in the installed games


see image for an example of what i mean



Message 2 of 5 (109 Views)

Re: Not showing up in library

★★ Newbie

Thanks but that doesn't do it for me. I have All Games and All Platforms selected as the dropdowns. 


Message 3 of 5 (100 Views)

Re: Not showing up in library

Hero (Retired)



try cs ( as only they can look into acccouts etc


if in the event you need to contact CS

2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS


and please let us know what happens in case your and  i hope you get a soloution , and your soloution will help someone else

Message 4 of 5 (96 Views)

Re: Not showing up in library

★★★★★ Novice

I'm having the same problem, I ordered from Amazon, received the game today and installed as per the instructions. But when I open up Origins, Installed Games, the Sims 4 is not there. It does show up in All Games, but my only option is to Install. I've clicked that button so many times but it won't install. What now?????  When I go to my directory and click TS4.exe, I get: Error Launching Game, appears to not be installed. So where do I go from here?

Message 5 of 5 (78 Views)
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