June 2019 - last edited June 2019
I'd suggest posting on the tech board about that issue https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4
Moved your post and renamed it.
To be openly honest this new game is so full of bugs the Amazon rainforest is empty, even though I like the pack I wish I never bought it. I won't be buying anymore that's for sure and reporting waste of time in my opinion.