No refund?! Can I get a disc then?

[ivorytee]

"I don't mind not getting a refund if I can at least get a hard copy"

I bought The Sims 3 University Life and Island Paradise for their sale 3 days ago and it has been nothing but trouble.  

I have always purchased the discs but due to the fact that I am abroad at the moment, I opted for the download version.  First issue was that it was incompatible with the original disc version on my PC, so I uninstalled everything and downloaded the games.  It took 3 days to do this as the downloads kept hanging, restarting, and other nonsense.  

After I downloaded the base game through to Late Night, I launched and played without issue.  So I proceeded to download and install the rest of the packs.  When IP finished, I sat down to have some fun with the new packs only to meet a hard lock black screen for about 4 minutes, then the credits and intro and a load screen.... after about 10 minutes of the bar not moving, I started searching for issues and found a ton!!!  Unfortunately too late.  I would not have spent money on a product that does not work and is known to have serious issues.

Bottom line is, I don't mind not getting a refund if I can at least get a hard copy of the game mailed to me.  I just want to be able to play my game that I spent money for.  Is that too much to ask?!

[crinrict]

If it's properly installed, it shouldn't matter if you have the download or disc version. The content is the same.

• Are you using custom content or mods in your game ?
• What's your operating system ?
• http://sims3.crinrict.com/en/2013/06/black-screen-long-loading-times-and-tmp-files-in-dccache.html

Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

If you don't want troubleshooting steps but try to get the disc or a refund, you need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html