No items from Build/Buy mode show up!

[courtney804]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4 64 Bit
What expansions, game packs, and stuff packs do you have installed? All Except Vampires & Journey to Batu
Steps: How can we find the bug ourselves? Please go into Build/Buy Mode
What happens when the bug occurs? No EA furniture nor CC Show up!
What do you expect to see? Fix for build/buy items to be viewed
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. KITS Patch

‌

It seems, after the latest patch update for the new KITS arrival after I purchased the KITS when I go into Buld/Buy Mode none of the furniture or items show up from all categories. Please help!

[crinrict]

Hi @courtney804 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.