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No download option for Expansion Packs in Origin.

by AnettMik
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Original Post

Accepted Solution

No download option for Expansion Packs in Origin.

★★★ Novice

Hello! I'm having a problem with my Sims 3 game. I'm trying to download my expansion packs to a new computer from Origin but there are no download options. Only options are Details or Purchase as a gift. It shows it is installed but if I go to my Sims 3 game they won't show up. 

Message 1 of 10 (880 Views)

Accepted Solution

Re: No download option for Expansion Packs in Origin.

@AnettMik  It's possible that uninstalling and reinstalling Origin itself will help.  Be sure to follow the steps in "the hard way."

 

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Where did you buy your packs?  There have been issues with unauthorized third-party sellers providing players with bad codes, which EA then blocks.  If this is the case, then the only way to get it sorted out is to contact EA customer support to have someone on that end look at your account.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 7 of 10 (861 Views)

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Re: No download option for Expansion Packs in Origin.

@AnettMik

 

On what system do you play?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

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Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 2 of 10 (858 Views)

Re: No download option for Expansion Packs in Origin.

★★★ Novice

I have Windows 7 Ultimate and a 32-bit operating system.

Message 3 of 10 (847 Views)

Re: No download option for Expansion Packs in Origin.

@AnettMik

 

I moved your thread to the Sims 3 board.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 4 of 10 (832 Views)

Re: No download option for Expansion Packs in Origin.

@AnettMik  Clearing Origin's cache may help.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 10 (824 Views)

Re: No download option for Expansion Packs in Origin.

★★★ Novice
I tried it and followed a tutorial step by step but it's still like before somehow Frown
Message 6 of 10 (795 Views)

Re: No download option for Expansion Packs in Origin.

@AnettMik  It's possible that uninstalling and reinstalling Origin itself will help.  Be sure to follow the steps in "the hard way."

 

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Where did you buy your packs?  There have been issues with unauthorized third-party sellers providing players with bad codes, which EA then blocks.  If this is the case, then the only way to get it sorted out is to contact EA customer support to have someone on that end look at your account.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 7 of 10 (862 Views)

Re: No download option for Expansion Packs in Origin.

★★★ Novice
Got the issue fixed. Thank you!!
Message 8 of 10 (773 Views)

Re: No download option for Expansion Packs in Origin.

★ Novice

Hello! Could you please tell me how you fixed this issue? I'm having the same one!

Message 9 of 10 (237 Views)

Re: No download option for Expansion Packs in Origin.

@dontpanicwenna  Does your computer run Windows or macOS?  What do you see in your Origin game library, as in, do you have a Download button that doesn't work, or does the button only say "Details" or "Buy Now"?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 10 of 10 (218 Views)
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