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New packs causing crashing and errors.

by wilddaisy

Original Post


New packs causing crashing and errors.

★★ Novice

My sim isn't at home even though it says she is and the bottom bar that shows sims in your household is saying at she isn't there, but when I hover the mouse over her icon it says she's home even though she isn't. I've tried countless things, moving a sim into the lot to try and call her home, trying to use cheats in teleport her to her lot, using the origin launcher to try and fix the game, restarting the game, so many things and none of it works. My game has also been crashing. This has all been happening after we installed Pets Stuff, Seasons, and Strangerville. Someone please help me fix this so I can continue to enjoy and play the game. 

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Re: New packs causing crashing and errors.


Hi @wilddaisy 


there's a known bug like the issue you're describing:


Unfortunately there's currently no known workaround. Please click me too on the first post to show that you're affected too.


For your crashing issues: 


Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here:

You can attach the txt file to your post directly.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

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