New laptop on Sims 4 but white screen

[LBSIMVILLE]

I have only had my new laptop a week and I tried to load the Sims 4 but it went to a white screen as soon as it loaded my household. 

I don’t understand why this would happen on my brand new laptop! ☹️

[puzzlezaddict]

@LBSIMVILLE  Please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/