New Sims 4 Kits Not Installing after purchase/download/install - Origin [ Edited ]

[ColorxConfused]

I just downloaded the new Sims 4 Kits (all 3) and they are not being recognized by my game. Origin shows Purchased and Installed but when I load the game, I do not see them added and there is no content showing in DEBUG or in the regular item select screens. Tried repairs, tried reinstalling and nothing is working. Anything else I can do? My game is up to date and Origin is also up to date. **My Game also does not show the Kits mentioned anywhere. When I go to filter items, I see every pack except for those three.**

[puzzlezaddict · Accepted solution]

@ColorxConfused  You can also try clearing Origin's cache first:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

And if you're stuck in an update loop, there are other suggestions here:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Patch-Update-endlessly-looping/td-p/1011...

[puzzlezaddict]

@ColorxConfused  What game version do you have?  Load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen, or in the lower left corner.  Please list the entire version number, i.e. 1.xx.xx.xxxx.

[ColorxConfused]

1.70.84.1020

[puzzlezaddict]

@ColorxConfused  Your game isn't up to date: the current patch level is 1.71.  Please open your Origin game library, right-click on the Sims 4 icon, and select Update.

[ColorxConfused]

I've tried that so many times; I'll keep trying.

[puzzlezaddict · Accepted solution]

@ColorxConfused  You can also try clearing Origin's cache first:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

And if you're stuck in an update loop, there are other suggestions here:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Patch-Update-endlessly-looping/td-p/1011...

[ColorxConfused]

I cleared Origin's cache and the update was then made available which I went through but now it isn't recognizing the update has been completed. Anytime I try to open the game, it says an update is required, starts going through the process, finishes in two seconds and then still says I need an update.

[ColorxConfused]

@puzzlezaddict I cleared the cache a second time after that and it finally recognized everything! I also saw it verifying a few things in other packs as well so maybe something was left over from the initial cache clear. Thank you so much!