July 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1010
What expansions, game packs, and stuff packs do you have installed? Island living, seasons, cats and dogs, get together, get to work, realm of magic, parenthood, spa day, outdoor retreat, backyard stuff
Steps: How can we find the bug ourselves? When loading any world attempt to select a neighborhood. It’s should load to a new screen, it does not
What happens when the bug occurs? Unable to access any neighborhoods in any world
What do you expect to see? A load screen taking me to another neighborhood
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Attempted to upload a video your system would not teak it
Solved! Go to Solution.
July 2020
They deactivated and reactivated my games in my library and now they work
July 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2020
No I click a neighborhood and nothing happens at all. I spent close to two hours on the phone with support, no resolution. I uninstalled the game and origin, reinstalled it, clicked fix game and numerous other steps and the issue continues. I honestly think it could be my profile or my game library having issues, not sure.
July 2020 - last edited July 2020
@Gretalee84 Does a fresh save work or also not ?
If you haven't tried a folder rename, try steps below:
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2020
Unfortunately we tried that as well with no luck.
July 2020
Are you able to click on neighborhoods and they take you to a new location?
July 2020
They deactivated and reactivated my games in my library and now they work