Neighborhoods issue

by Gretalee84
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Original Post

Accepted Solution

Neighborhoods issue

★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1010
What expansions, game packs, and stuff packs do you have installed? Island living, seasons, cats and dogs, get together, get to work, realm of magic, parenthood, spa day, outdoor retreat, backyard stuff
Steps: How can we find the bug ourselves? When loading any world attempt to select a neighborhood. It’s should load to a new screen, it does not
What happens when the bug occurs? Unable to access any neighborhoods in any world
What do you expect to see? A load screen taking me to another neighborhood
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Attempted to upload a video your system would not teak it 

Message 1 of 7 (416 Views)

Accepted Solution

Re: Neighborhoods issue

★★ Novice

They deactivated and reactivated my games in my library and now they work

View in thread

Message 7 of 7 (312 Views)

All Replies

Re: Neighborhoods issue

Hero
@Gretalee84 Are you getting any error messages ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 7 (403 Views)

Re: Neighborhoods issue

★★ Novice

No I click a neighborhood and nothing happens at all. I spent close to two hours on the phone with support, no resolution. I uninstalled the game and origin, reinstalled it, clicked fix game and numerous other steps and the issue continues. I honestly think it could be my profile or my game library having issues, not sure. 

Message 3 of 7 (398 Views)

Re: Neighborhoods issue

[ Edited ]
Hero

@Gretalee84 Does a fresh save work or also not ?

If you haven't tried a folder rename, try steps below:

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 7 (371 Views)

Re: Neighborhoods issue

★★ Novice

Unfortunately we tried that as well with no luck. 

Message 5 of 7 (365 Views)

Re: Neighborhoods issue

★★ Novice

Are you able to click on neighborhoods and they take you to a new location? 

Message 6 of 7 (329 Views)

Re: Neighborhoods issue

★★ Novice

They deactivated and reactivated my games in my library and now they work

Message 7 of 7 (313 Views)