a month ago
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? i cant find it
What expansions, game packs, and stuff packs do you have installed? all of them
Steps: How can we find the bug ourselves? i dont know
What happens when the bug occurs? 3-4 days ago
What do you expect to see? not being abble to uplode my houshold
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the recent update
Hi i tried to play my sims , but the household wont load. i can open the game, i can create families , but i cant play in them, i took out all the moods , the cc, i also disinstal and re instal, did the update and repere the game and still nothing. i need help please its been a few days . problaly 3-4 days now
a month ago
moving this to the tech forum for troubleshooting
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.