My sims have disspeared 😞

[clareabscott]

I tryed to fix my sims 4 city living game today and then when I went back into the game my sims disspeared

[Phantomlover1717]

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content 

What happens when you restart the game?