My sims 4 game will not load [ Edited ]

[meggy867]

Hi My sims 4 game will not load it just goes to a white screen and then back to the ea. app. My old computer stopped working so I moved the game to a desktop. Ever since I installed it it has not been working. I tired uninstalling the ea. app,sims 4 their is no modes in the game. My computer is a Inspiron 3668.

[puzzlezaddict · Accepted solution]

@meggy867  The driver for your Nvidia graphics card is quite old, so please update it.  You can get the newest driver from Nvidia here:

https://www.nvidia.com/Download/driverResults.aspx/197601/en-us/

Restart your computer after installing the driver and before trying to play.

Additionally, it would be best to plug both monitors into your graphics card as opposed to connecting oneto the motherboard as you have now.  It looks like you have two of these:

https://www1.la.dell.com/lc/en/business/peripherals/dell-se2717h-monitor/pd.aspx?refid=dell-se2717h-...

These monitors can connect via HDMI or VGA, and your GPU has one of each of these.

The reason this is relevant is that the image on each monitor is produced by the graphics card or chip it's connected to.  So if you're playing Sims 4 on the monitor connected to the motherboard, the slower integrated graphics chip is doing all the rendering for the game.  And according to your dxdiag, the primary monitor is the one connected to the motherboard, and only the second is connected to the GPU.

[puzzlezaddict]

@meggy867  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

[meggy867]

It did the same thing I have attached the Dxdiag file 

[puzzlezaddict · Accepted solution]

@meggy867  The driver for your Nvidia graphics card is quite old, so please update it.  You can get the newest driver from Nvidia here:

https://www.nvidia.com/Download/driverResults.aspx/197601/en-us/

Restart your computer after installing the driver and before trying to play.

Additionally, it would be best to plug both monitors into your graphics card as opposed to connecting oneto the motherboard as you have now.  It looks like you have two of these:

https://www1.la.dell.com/lc/en/business/peripherals/dell-se2717h-monitor/pd.aspx?refid=dell-se2717h-...

These monitors can connect via HDMI or VGA, and your GPU has one of each of these.

The reason this is relevant is that the image on each monitor is produced by the graphics card or chip it's connected to.  So if you're playing Sims 4 on the monitor connected to the motherboard, the slower integrated graphics chip is doing all the rendering for the game.  And according to your dxdiag, the primary monitor is the one connected to the motherboard, and only the second is connected to the GPU.

[MelaninQueen1976]

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@puzzlezaddict wrote:

@meggy867  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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Hi I was having same issue and removed the EA folder to desktop and now game loads, but my saved game is gone? Help.

[puzzlezaddict]

@MelaninQueen1976  As mentioned, your saves are intact in the folder you moved, but the game can't read them in the folder on the desktop.  So just copy them over to the new Sims 4 folder in Documents > Electronic Arts.