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My sims 4 expansion packs are lost

by tanjacu

Original Post


My sims 4 expansion packs are lost

★★ Newbie

I went onto my sims 4 game and when I tried to load my game it said some features have been removed that could impact my gameplay, I then realized that my expansion packs and stuff packs that I have previously purchased are gone. Please help 

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Re: My sims 4 expansion packs are lost

Hi @tanjacu - Please sign into your account at, and look at your Order History. Do you see your pack purchase history (filter by All Status and All Dates)?


Make sure you're signed into Origin on the same account. Let us know what your Order History says



I do not work for EA. I just volunteer to help other players. You can help others too! If a post solved your issue, click the Accept As Solution button. Was a post helpful to you? Click the +XP button to let them know

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