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My origin and sims4 will not open

by shannonlh88
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My origin and sims4 will not open

★★★★ Newbie

I've had it lag before or be really slow when opening but now neither will work. I will click the icon and it'll look like it's loading but nothing will pop up. I've shut off and restarted my computer and it still won't work. Should i delete then redownload origin and/or sims4 or is there another workaround?

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Re: My origin and sims4 will not open

[ Edited ]
★★ Pro

@shannonlh88

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new. If the reason is a game error or some mods then the game should start now
If the problem disappeared
Step 4. Delete in the new game folder following folders:
"saves" and Tray.
Step 5. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 6, Paste this folder in a newly created game folder.
Step 7. Do the same with Tray folder and TrayDeleteItems file
Step 8. Check if there are newly updated version mods you are using.
(if you don't have mods and CC skip this step)
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 9. Launch the game and check if this problem disappeared
The last step - delete The Sims4 old folder.
Your saves and library will be not changed or damaged

I don't work for EA

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