My newly downloaded sims 4 game won't launch

[Caramello_Games]

I just downloaded the sims. I try to click play, my mouse gives me the loading thing, a blank white screen pops up, then closes. I've tried launching many times and this happens every time. What do I do?

[puzzlezaddict · Accepted solution]

@Caramello_Games  Your graphics driver is crashing over and over and taking Sims 4 down with it.  Since the driver is older—quite old, in fact—you can simply install the newest one from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/176267/en-us

Run it as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a clean install.  Restart your computer when you're done.

You'll also get better performance overall if you plug the monitor into the graphics card rather than the motherboard.  I like to borrow this diagram from someone else:

[puzzlezaddict]

@Caramello_Games  Please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus you use.

[Caramello_Games]

I couldn't figure out what Antivirus is installed on this PC, I'm so sorry. But here's the dxdiag file. 

[puzzlezaddict · Accepted solution]

@Caramello_Games  Your graphics driver is crashing over and over and taking Sims 4 down with it.  Since the driver is older—quite old, in fact—you can simply install the newest one from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/176267/en-us

Run it as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a clean install.  Restart your computer when you're done.

You'll also get better performance overall if you plug the monitor into the graphics card rather than the motherboard.  I like to borrow this diagram from someone else:

[Caramello_Games]

It worked! Thank you so much!!!!