Help us improve Answers HQ! Take Survey No, Thanks

My library is empty

by Cypriano3
Reply

Original Post

Accepted Solution

My library is empty

★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Don't know
What happens when the bug occurs? All my games have disappeared
What do you expect to see? I have nothing. Says my game library is empty
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

All my games have disappeared

 

Message 1 of 4 (96 Views)

Accepted Solution

Re: My library is empty

★★★★ Novice

This is solved.  It was a server error

 

View in thread

Message 3 of 4 (53 Views)

All Replies

Re: My library is empty

[ Edited ]
★ Pro

Hi @Cypriano3
I am very sorry that it happened to you.
Try searching for this game folder as described below
https://sims4.crinrict.com/en/2018/07/how-to-find-your-user-folder

Here I found a similar case. Try updating your graphic card drivers just in case

https://answers.ea.com/t5/Technical-Issues-PC/all-of-my-save-files-are-gone/m-p/7371242#M133587

Message 2 of 4 (76 Views)

Re: My library is empty

★★★★ Novice

This is solved.  It was a server error

 

Message 3 of 4 (54 Views)

Re: My library is empty

★★★★ Novice
Thank you @kreatora
Message 4 of 4 (52 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help