My library is empty

[cypriano3]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Don't know
What happens when the bug occurs? All my games have disappeared
What do you expect to see? I have nothing. Says my game library is empty
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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All my games have disappeared

[cypriano3 · Accepted solution]

This is solved.  It was a server error

[kreatora]

Hi @cypriano3
I am very sorry that it happened to you.
Try searching for this game folder as described below
https://sims4.crinrict.com/en/2018/07/how-to-find-your-user-folder

Here I found a similar case. Try updating your graphic card drivers just in case

https://answers.ea.com/t5/Technical-Issues-PC/all-of-my-save-files-are-gone/m-p/7371242#M133587

[cypriano3 · Accepted solution]

This is solved.  It was a server error

[cypriano3]

Thank you @kreatora