December 2020
Well ea are a disgusting company to deal with my sims four legacy edition was broken by origin now my game is unfixable spoken to six customer service team all useless and no help my game was working fine till the October update then the update updates my legacy edition and it breaks my game approximately none of the ea staff can fix it or give my money back telling me useless and pathetic questions over and over thinking I'm a PC guru so my case is ongoing my game is totally broken all thanks to the bozos at ea I've deinstalled reinstall repaired nothing ..pathetic and useless company
December 2020
My game is totally broken now been throu six ea customer service people all useless I've deinstalled re repaired nothing the Oct update broke my legacy edition and there won't give my money back its origin fault all the money wasted scammers its disgusting the way they treat there customers disgusting company
April 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
yes, here is what I've done and what is the result.
origin library -> sims 4 legacy edition -> play
the result is the dialog - the program has stopped working
July 2021
@98019801980199 Please look for related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4, or any that happened when you tried to open the game, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
July 2021
Problem Event Name: APPCRASH
Application name: TS4.exe
Application Version: 1.76.81.1520
Application timestamp: 606dfeaa
Error module name: ntdll.dll
Module version with error: 6.1.7601.24545
Timestamp of the module with error: 5e0eb7a5
Exception code: c0000005
Exception offset: 00031d3a
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1045
Additional information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789
July 2021
@98019801980199 I'm sorry to say it, but I don't know how to fix this error, and I haven't seen anyone else fix it either. This error has shown up for quite a few people running the Legacy Edition since last November, and all the usual troubleshooting steps have done nothing, so I don't really know what to suggest. I can list a few things to try if you'd like, but I don't want to get your hopes up.
July 2021
thank you for trying to figure this out. I will be happy to get some options you mentioned. right now i will try to fix this error by reinstalling origin (I've seen post related to this issue and it could help)
July 2021
@98019801980199 Doing a clean uninstall and reinstall of Origin and Sims 4 would be my first suggestion, and if you want to be as thorough as possible, use Revo:
Start by uninstalling Sims 4:
Next, uninstall Origin:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 4; you can just download the base game, to save time, if you want.
I'd also try playing in a new admin Windows account, since it's a simple step and does address certain other issues. And let me know what antivirus you use, in case it's a known problem.