My game won't load and it keeps asking me to update

[mjstern101]

After the April update my game won't load. I updated the game and the notification said that that the Sims 4 was ready to play. But it doesn't show the play button, it still just shows the update button. I then tried pressing the system button and playing it from there but it still asks for me to update. I'm not sure if it's a broken mod, or something else.

[puzzlezaddict]

@mjstern101  Have you tried restarting your computer?  If not, please do so now.

If that doesn't (or didn't) work, try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart again, then try to play.  If you still can't, try repairing instead.

[mjstern101]

Thank you for the reply but unfortunately this didn’t work. The game is still stuck in this update loop. 

[marshamld]

@mjstern101 The same thing is happening to me and ive been trying to find a fix for the past 2 days. Unfortunately nothing has worked, but im just going to repair my game a bunch and hope that it does something.

[puzzlezaddict]

@mjstern101  So if you clear Origin's cache, restart your computer, repair the game, and then update, you still get stuck in a loop?  Do you get any error messages either during the repair or during the update?  If you have any antivirus/firewall running aside from Windows Defender, please disable this before you try to update again.

Just to rule out any user data, please move your Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  You can put your content back later.

If that doesn't help, please clear Origin's cache, uninstall it "the hard way," and reinstall.  This normally doesn't affect any of your games, although if the Sims 4 install is corrupt enough, Origin might wipe it and reinstall from scratch.  But that would be the next step anyway.

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

If even that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@marshamld  You can try the above too, if the repairs don't help.

[Oxyyy1234]

did you get any help with this ? I have the same issue

[puzzlezaddict]

@Oxyyy1234  Please try the steps in the post immediately above yours.

[mjstern101]

I eventually uninstalled everything (The Sims & Origin), wiped out all user setting files, and then restarted then reinstalled. It then started working. 

[Coley2194]

is anyone still having these issues?

[puzzlezaddict]

@Coley2194  There have been a few reports of the issue since the January 21 patch, yes.  The suggestion is the same as before: try clearing Origin's cache, then repairing if necessary.