Re: My game shows it was downloaded but is not in my game

by puzzlezaddict
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Original Post

My game shows it was downloaded but is not in my game

★★★ Newbie

Sims 4 is saying i Already downloaded Eco living but it is not in my game. 

 

Message 1 of 4 (196 Views)

Re: My game shows it was downloaded but is not in my game

Hero
@lizzardw Where in the world are you at ? Are you by chance using the legacy edition ?

Are you on PC or Mac ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 4 (176 Views)

Re: My game shows it was downloaded but is not in my game

★★★ Newbie

located in US, yes using Legacy edition.  Previous expansion packs show up, but the Eco living recent purchased and confirmed installed pack will not.  

Message 3 of 4 (127 Views)

Re: My game shows it was downloaded but is not in my game

@ShrekLover41407  Eco Lifestyle doesn't run in the Legacy Edition, just like all packs released after October 2019.  If your computer can't run the standard version and requires the LE, you can request a refund from EA customer support.  Although Sims 4 packs are considered DLC and are therefore not normally eligible for refunds, support has generally been making exceptions in this case.

 

https://help.ea.com/en/contact-us/

 

Support is on limited hours right now: phone calls are entirely unavailable, and live chat is only open from 9 am to midnight GMT, Monday through Saturday.

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I don't work for EA. I'm just trying to help fellow players with their games.
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