My game saves have all deleted

[ksesia]

I was playing my Sims 4 game as normal and it was working fine. I then reset my computer (for other reasons) and then played Sims 4 again but all my games had been deleted and it just had the option to start a whole new game! Can I get my past games back? In the ‘saves’ folder, there are 5 “Slots” which are named:

Slot_00000002.save 

Slot_00000002.save.ver0

Slot_00000002.save.ver1

Slot_00000002.save.ver2

Slot_00000002.save.ver3

Slot_00000002.save.ver4

Please help! Thank you. 

[jpkarlsen · Accepted solution]

@ksesia 

Rightclick Onedrive in File Explorer and select settings.

Click Unlink this PC or click Choose folders and deselect Documents. that way Onedrive will still work and you can manually upload files from documents.

Rightclick the game in Origin and select repair.

[jpkarlsen]

@ksesia 

As you found out there are saves. What probably happened is that the game decided to use another user folder likely on Onedrive. Check if you have this path: onedrive\Documents\Electronic Arts\The Sims 4\

[ksesia]

@jpkarlsen 

Yep, I have this path. Although, the same six folders are in the "saves" folder.

[CapitanRoyon]

@ksesia

It can be caused by few reasons.

To avoid such problems, read this topic:
https://answers.ea.com/t5/Bug-Reports/FIXED-Lost-save-games/td-p/3452781

Crispo

[ksesia]

@CapitanRoyon 

Do you know if I can get back my deleted game?

[jpkarlsen]

@ksesia 

You can copy your saves to Onedrive or you can disable Onedrive which will force the game to use the old path again.

[ksesia]

@jpkarlsen 

The saves are already in the one drive. How do i disable  onedrive?? 

[jpkarlsen · Accepted solution]

@ksesia 

Rightclick Onedrive in File Explorer and select settings.

Click Unlink this PC or click Choose folders and deselect Documents. that way Onedrive will still work and you can manually upload files from documents.

Rightclick the game in Origin and select repair.

[ksesia]

@jpkarlsen 

Tried all the steps and it still hasn’t got back my previous saves. Thanks for your help though, I’ll just make a new game.