My game keeps crashing during gameplay

[Blav__M]

Hey,

I need some help my game keeps crashing during gameplay. If I don't save every couple of min. then it crashes after only 5 min of playing. The saving only delays the crashing and not very much. The longest I have been able to play without crashing has been 20 min.

I hope someone can help me

[crinrict]

Hi @Blav__M

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[Blav__M]

Sure ,

but i'm pretty sure i figured out what my problem is. I think I need to update my graphic chipset but my pc wont install the lastest version of Intel , so I'm trying to fix this error code 

0x80070643 which appears to be more difficult than I hoped

[crinrict]

Your graphics card is pretty old. Don't know if there's newer drivers for that.

You have also a 32 bit operating system so I'm guessing it's an out of ram crash.

You should have some lastcrash.txt files in this folder: documents\electronicarts\thesims\

Could you attach those as well ?