My game is going to a white screen..

by MollyBea99
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Original Post

Accepted Solution

My game is going to a white screen..

★ Novice

Hi! 
I’ve tried everything!! My game won’t work! When I open it it’ll launch then just go right to a white screen, when I’m stuck on there screen I have no option the game won’t close and it won’t move past the white screen. This started happening after the legacy update. I’ve uninstalled and reinstalled my game reset my computer, updated my computer nothing is changing it... 

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Accepted Solution

Re: My game is going to a white screen..

@MollyBea99  Are you currently running the Legacy Edition, or the standard version of Sims 4?

 

Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 8 (369 Views)

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Re: My game is going to a white screen..

@MollyBea99  Are you currently running the Legacy Edition, or the standard version of Sims 4?

 

Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 8 (370 Views)

Re: My game is going to a white screen..

★ Novice
@puzzlezaddict This worked thank you so much!!
Message 3 of 8 (348 Views)

Re: My game is going to a white screen..

★★★ Newbie

I had this  same thing  thank you if worked for me havent play in days now it works 

 

Message 4 of 8 (322 Views)

Re: My game is going to a white screen..

★ Novice

This is happening again and my in-game is turned off! Is there something else I should try!? 

Message 5 of 8 (294 Views)

Re: My game is going to a white screen..

@MollyBea99  Does your computer run Windows or macOS, and where in the process of loading do you see a white screen?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 8 (292 Views)

Re: My game is going to a white screen..

★ Novice

It runs on Windows, it will load to the sims and Maxis screen then turn to a small bar and not respond. 

Message 7 of 8 (289 Views)

Re: My game is going to a white screen..

@MollyBea99  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  Let me know either way.

 

If you still get the white screen, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 8 (270 Views)