My game freezes at the last day of university class

[winniebts12]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1210
What expansions, game packs, and stuff packs do you have installed? All expansion and game packs
Steps: How can we find the bug ourselves? Last day of class in university, before or after report card, before or after my sims have to re-enroll and move out but regularly around the "pack up" event when moving.
What happens when the bug occurs? My game freezes the last day class, either before her report card shows up or after, and the time keeps alternating when I pause and play the game. When I try to go to the main menu, the loading screen goes on forever until I have to force quit the game. I also cant save the game.
What do you expect to see? My report card shows up and I re-enroll and pick my housing, move out and start the new semester.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Discover university latest patch.

‌

My game freezes the last day class, either before her report card shows up or after, and the time keeps alternating when I pause and play the game. When I try to go to the main menu, the loading screen goes on forever until I have to force quit the game. I also can't save the game.

[crinrict]

Hi @winniebts12 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[crinrict]

@winniebts12 are you still having issues with this ?

[crinrict]

@winniebts12 Moving this to tech issues for further troubleshooting and info