November 2019
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1210
What expansions, game packs, and stuff packs do you have installed? All expansion and game packs
Steps: How can we find the bug ourselves? Last day of class in university, before or after report card, before or after my sims have to re-enroll and move out but regularly around the "pack up" event when moving.
What happens when the bug occurs? My game freezes the last day class, either before her report card shows up or after, and the time keeps alternating when I pause and play the game. When I try to go to the main menu, the loading screen goes on forever until I have to force quit the game. I also cant save the game.
What do you expect to see? My report card shows up and I re-enroll and pick my housing, move out and start the new semester.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Discover university latest patch.
My game freezes the last day class, either before her report card shows up or after, and the time keeps alternating when I pause and play the game. When I try to go to the main menu, the loading screen goes on forever until I have to force quit the game. I also can't save the game.
November 2019
Hi @winniebts12
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads