My game crashes whenever I try to save

[Ebbi912]

So lately whenever I try to save the game will crash. I thought it was a mod but it still wouldn’t work even after removing all of them. I tried repairing the game, clearing the origin cache and called tech support and they were useless. They kept wanting to hang up. 

please help me 🙏🏾

[kreatora]

@Ebbi912

Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.

Your saves and library will be fine and nothing will be damaged

I don't work for EA

[Ebbi912]

@kreatora Okay so when I followed the steps. It worked when I played completely new. But when I copied and pasted the save and tray folders the game crashed again

[kreatora]

@Ebbi912


It looks that your old saves are bugged and it can't be fixed. However, I think Tray folder is OK.
However, this is a small consolation, because you will, unfortunately, lose these old saves. This sometimes happens when you start the game with outdated mods after the patch.
I am very sorry to write you this.

[Ebbi912]

That’s okay I fixed it