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My game RUNS SLOW and LAGS SIMS 4

by karuzeb
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My game RUNS SLOW and LAGS SIMS 4

★★★★ Novice

Hi, I would really appreciate if someone could help me with this. I bought The Sims 4 last month approximately and it runs REALLY slow. I know it's not a problem from my computer because I have the specs needed and more. I have received a message from an assistant in Customer Expirience telling me the following:

1. Please perform a System Restore:

a) Open System Restore by clicking the Start button.

b) In the search box, type in System Restore and press ENTER or click Search.

c) In the list of results, click System Restore. If they are prompted for an administrator password or confirmation, advise type the password or provide confirmation.

d) Follow the steps in the wizard and choose most recent restore point

2. Please provide Dxdiag:

Refer this link for getting Dxdiag report: link

3. Please Repair/update your game:

a) Go to My Games in Origin
b) Right-click the game image
c) Select "Repair Install"

4. Please unplug all USB devices (aside from mouse and keyboard).

5. Please Perform a clean boot:

To perform Clean boot please refer this link: link

If these steps don't resolve the issue provide your MSinfo report to escalate the issue to the specialist team.

To get MSinfo Please refer below steps:-

a) Press the Windows key and R.

b) Type MSINFO32 and press Enter in the run box in the lower-left corner of their screen.

c) Click on File > Export and save the file at a convenient location.

To send us the report please refer below link.

link

 

 

NONE OF THIS WORKED FOR ME! PLEASE HELP! I DONT KNOW WHAT TO DO!

 

Ps: I don't know if this could help but while downloading the game my computer turned off because of an electrical problem in my house. Maybe that crashed the game? Oh, and I can't also make things bigger! It just won't work!

Message 1 of 74 (131,846 Views)

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Re: My game RUNS SLOW and LAGS SIMS 4

Hero

Try updating your graphics drivers from the AMD site: http://www.amd.com/

 

Yours are from 2011

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 8 of 74 (153,159 Views)

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Re: My game RUNS SLOW and LAGS SIMS 4

★ Guide
Message 2 of 74 (131,783 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

★★ Apprentice

Same with me my computer is very laggy 

 

Message 3 of 74 (131,770 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

★★★★ Novice

I have saved the file as it says there. But I don't understand where I have to attach it. Because I think I can't re-open a case within 30 days. And when I try to open a  new case it won't let me attach it directly. It just gives me the option for you to call me or to check Answers HQ. 

Message 4 of 74 (131,756 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

Hero

You can just open the text file and then copy/paste the content here. Please use spoiler tags.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 5 of 74 (131,754 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

★★★★ Novice

 

------------------
System Information
------------------
Time of this report: 10/28/2014, 14:57:03
Machine name: MY-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.140303-2307)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/24/12 15:59:16 Ver: 04.06.04
Processor: AMD A8-3870 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 7660MB RAM
Page File: 2653MB used, 12663MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6550D
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9640)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9640&SUBSYS_84C81043&REV_00
Display Memory: 4071 MB
Dedicated Memory: 497 MB
Shared Memory: 3573 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: T24C550
Monitor Id: SAM0AA0
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1091 (English)
Driver Version: 8.881.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/28/2011 18:39:15, 852992 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D500-11CF-B077-C2A4BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9640
SubSys ID: 0x84C81043
Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Sumo_Desktop:8.881.0.0Tongue outci\ven_1002&dev_9640&subsys_84c81043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Message 6 of 74 (131,740 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

★★★★ Novice

Oh, thanks. I'm really new in this kind of stuff. 

Message 7 of 74 (131,744 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

Hero

Try updating your graphics drivers from the AMD site: http://www.amd.com/

 

Yours are from 2011

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 74 (153,160 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

★★★★ Novice

Which of all of them should I download? 

 

http://support.amd.com/es-xl/download/desktop?os=Windows+7+-+64

Message 9 of 74 (131,717 Views)
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Re: My game RUNS SLOW and LAGS SIMS 4

★★★★ Novice

OMG, IT WORKED!! THANK YOU SO MUCH!

Message 10 of 74 (131,703 Views)
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