July 2020
Hi
I've been registering my expanions and stuff packs for the Sims 3 on thesims3.com, and they all worked as they should and began downloading on my origin account as i added them except for one, "Late Night". According to thesims3.com it is already registered and it is listed in my expansion packs, but it is not listed on my Origin. When I click on Late Night on thesims3.com it takes me to origin and just asks me to by it. Any suggestions on how to get it onto my origin too?
Solved! Go to Solution.
July 2020
@CheeseKingofDen Try clearing Origin's cache, to force it to refresh its data.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help though, you'll need to contact EA customer support to ask about the status of the product key tied to Late Night. It's possible you received a bad code from the vendor, and it's possible the code is fine but there was a glitch during the registration process. Either way, a support rep should be able to help you sort it out.
https://help.ea.com/en/contact-us/
Support is on limited hours right now, with phone calls entirely unavailable, and live chat only open from 9 am to midnight GMT, Monday through Saturday.
July 2020
@CheeseKingofDen Try clearing Origin's cache, to force it to refresh its data.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help though, you'll need to contact EA customer support to ask about the status of the product key tied to Late Night. It's possible you received a bad code from the vendor, and it's possible the code is fine but there was a glitch during the registration process. Either way, a support rep should be able to help you sort it out.
https://help.ea.com/en/contact-us/
Support is on limited hours right now, with phone calls entirely unavailable, and live chat only open from 9 am to midnight GMT, Monday through Saturday.