My computer won't read the sims 3 disk [ Edited ]

[martafcn]

My computer won't read the sims 3 disk. The game works in other computers and runs just fine. My computer also reads cds and other video games.

I have the game downloaded but it won't let me play unless I have the cd (that the computer can't recognize). I have played this game on this computer about one year ago and I don't understand why it won´t work. I have windows XP and origin installed. Please help me

[crinrict]

• Does it have any scratches ?
• What's the exact error message you're getting ?

[martafcn]

My computer wont even recognize that i've inserted the sims disk but all the other games work fine. 

The disk has some scratches(not deep) but I have been playing on another computer and everything is fine.

The incompatibility is with my disk and my computer

[unspokenprayer01]

If you have the serial code you can register your game with origin and have a digital copy of it in your "My games" list..

Then you should be able to download that game from origin, install it and be able to play!

[PernFea]

Where can I register this? Not really tech savvy.

[MalissaGarden]

How Do I Do This Exactly ?

[SandArcher]

@MalissaGarden this? http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162

[lexi_gamer5505]

same, all other games work fine but sims wont get recognized.... a little disappointed....

[crinrict]

Are you on a PC or Mac ?

[inthedmlollol]

My computer wont load the sims 3 disc 😩 and it has no scratches at all i only played it for like 3 days and after that it would load in my computer and im trying to fix that. Can u please help. Because thats a waste of money for a game you cant play.