My Sims is crashing - Island Living

by frfr_94
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Accepted Solution

My Sims is crashing - Island Living

[ Edited ]
★ Novice

Ever since I downloaded Island Living my sims has been crashing usually around 20 minutes into the game. 
I have attached the Dx Diag.
Please help its so frustrating Frown

Hopefully I can fix this

 

TIA

Message 1 of 5 (923 Views)

Accepted Solution

Re: MY SIMS IS CRASHING - ISLAND LIVING

[ Edited ]
Hero (Retired)

@frfr_94

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with the random sim and play for 10 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
----- If you don't have any mods skip this step -----
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.
--------------------------------------------------
Your graphics card drivers are quite old. Could check if there are newer for your AMD Radeon HD 6570

https://www.amd.com/en/support

I don't work for EA



I don't work for EA

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Message 2 of 5 (900 Views)

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Re: MY SIMS IS CRASHING - ISLAND LIVING

[ Edited ]
Hero (Retired)

@frfr_94

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with the random sim and play for 10 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
----- If you don't have any mods skip this step -----
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.
--------------------------------------------------
Your graphics card drivers are quite old. Could check if there are newer for your AMD Radeon HD 6570

https://www.amd.com/en/support

I don't work for EA



I don't work for EA

Message 2 of 5 (901 Views)

Re: MY SIMS IS CRASHING - ISLAND LIVING

Hero (Retired)

@frfr_94   Windows 7 EOL (end of life) will come on January 14, 2020. Windows 7 will continue to work but updates after this date will most likely cease. What that means is 3rd party vendors will probably quit supporting Windows 7. New hardware will probably not be supported. Microsoft was giving away (like in free) updates to Windows 10. The end date of the give away was some time ago but some say you can still get the free Windows update. It is possible that the computer is overheating. Make sure all the fans are working correctly. The fans may be turning but may be turning too slow.

Message 3 of 5 (887 Views)

Re: MY SIMS IS CRASHING - ISLAND LIVING

★ Novice

It’s working!! Thank you so much Standard smile 

Message 4 of 5 (838 Views)

Re: MY SIMS IS CRASHING - ISLAND LIVING

★ Novice
@kreatora Awesome thanks this did the trick!
Message 5 of 5 (836 Views)