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My Sims games keep crashing.

by zbyrne86
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My Sims games keep crashing.

★★★ Newbie

Both sims 4 and sims 3 keep crashing and a screen pops up saying “problem detected your computer needs to restart” i have uninstalled and reinstalled sims 4 and am yet to see whether that has changed anything or helped the situation. I have also let Microsoft know incase there is a problem with the computer. Anyone have any suggestions on how to help? Is this happening to anyone else too?

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Re: My Sims games keep crashing.

@zbyrne86  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Please also let me know how long you can play, if at all, before each game crashes.  And if you know the exact error code (or have a screenshot of it), please post that as well.

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I don't work for EA. I'm just trying to help fellow players with their games.
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