My Sims Won't Move

[GameVixen44]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? I do not know.
What happens when the bug occurs? My sims won't move or interact with anything. They just stand still.
What do you expect to see? The sim should complete the actions I have told them to do.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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This bug started about two or three weeks ago. If I start a new save, they will be ok for about an hour then they just stop. If I open a saved game, it takes 10-15 minutes for the issue to occur.  I have uninstalled all my mods, repaired the game with Origin, and uninstalled the game and the problem still occurs. I do not know what to do. 

[crinrict]

HI @GameVixen44 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[GameVixen44]

Ok, thank you! I will try it tomorrow.