My Sims 4 won't open.

[Naliabaybee]

I installed it in origin. I have the premium edition. When i click on it to open, it loads then the little loading circle disappears. I went to task manager and it wasn't running. I'm frustrated. All i want to do is play! I  didn't spend all this money for a game that doesn't work. 

[crinrict]

Could you post this info: 

1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
2. Press Enter to proceed.
3. A window will open and in there you can click on the red circles with a white X.
4. After clicking the X, the info on the bottom will update. Choose the Sims 4 Critical Event one and right click on it and choose "View Technical Details"
5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

[morgaboo]

Not the OP but I have the same problem.  Report here:

Source
The Sims™ 4

Summary
Stopped working

Date
‎9/‎3/‎2014 6:44 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d
Exception Offset: 01a52a57
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1944
Additional Information 2: 1944ac739d21d788aa41c5575cf78ab7
Additional Information 3: da1b
Additional Information 4: da1b60757bb23f2ff383f4b189f07438

Extra information about the problem
Bucket ID: 7ca99f3b638514161aceaec6abec7f1e (73453927520)